jaoya9 Terms and Conditions

1. General Terms

jaoya9 (hereinafter "Platform", "we" or "us") is an online gaming platform that provides various gaming services for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you and jaoya9.

These Terms, together with our Privacy Policy and Responsible Gaming Policy, make up our complete service agreement. By accessing or using the Platform, you are considered to have given your full consent to these Terms.

• These Terms may change, and continued use of the Platform after any change will be considered acceptance of the new Terms.
• We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.
• These Terms apply in the Bengali language and in the event of any dispute, the Bengali version shall be considered final.

2. Account Registration

To open an account on jaoya9 and use our services, you must comply with the following terms:

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Use a strong password for your account and do not share it with anyone.
• Update your account information promptly whenever any details change.
• Only the person in whose name the account was opened may use the account.

3. Age Verification and Identity Confirmation

jaoya9 is a gaming platform for adults only. You must be at least 21 years old to use our services in Bangladesh.

We may request documents to verify your identity and age at any time, which may include:

• A copy of your National Identity Card (NID) or passport.
• A recent bank statement or utility bill (for address verification).
• Proof of ownership of the payment method.

4. Account Security

Keeping your jaoya9 account secure is your own responsibility. Please follow these security guidelines:

• Never share your login details (username and password) with anyone else.
• Avoid accessing your account from public or shared computers or networks.
• If you notice any unauthorized access or suspicious activity on your account, contact us immediately via our 24/7 live chat.
• You are fully responsible for all activity that takes place on your account, unless it is proven to us that a third party gained unauthorized access.

5. Deposit and Withdrawal Policy

All financial transactions on jaoya9 are processed in Bangladeshi Taka (BDT). We support the following payment methods: bKash, Nagad, Rocket, and Upay.

Deposit Rules:

• Minimum deposit amount: ৳100 (per method).
• Only deposit from a payment account registered in your own name.
• Use of third-party payment accounts is strictly prohibited.

Withdrawal Rules:

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Identity verification must be completed before withdrawals.
• Withdrawals will generally be made to the same method used for the deposit.
• Winnings from bonuses must meet the applicable wagering requirements before withdrawal.

6. Bonuses and Promotional Offers

jaoya9 offers various bonuses and promotional offers from time to time. All such offers are provided under the following general terms:

Welcome Bonus:

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.
• Example: Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Example: Deposit ৳12,000 and receive a maximum bonus of ৳5,000, giving a total balance of ৳17,000.
• The bonus amount must meet a 15x wagering requirement before withdrawal.

General Bonus Terms:

• Each bonus has a specific validity period which will be stated in the offer details.
• Multiple bonuses cannot be combined at the same time unless specifically permitted.
• If any bonus abuse or fraudulent activity is detected, the bonus and related winnings will be cancelled.
• jaoya9 reserves the right to modify, suspend, or cancel any bonus offer at any time.

VIP Program:

• Bronze: Weekly cashback of up to 0.5%.
• Silver: Weekly cashback of up to 1.0%.
• Gold: Weekly cashback of up to 1.5%.

7. Gaming Rules

All games on jaoya9 are conducted fairly and transparently. The following gaming rules apply to all players:

• Game outcomes are determined by a Random Number Generator (RNG), which is regularly audited.
• If a game is interrupted mid-play due to a technical error or connectivity issue, the wagered amount will generally be refunded.
• No changes can be made after a bet amount has been confirmed.
• In the event of a dispute about a game result, the server logs will be considered the final evidence.
• Exploiting any software or technical error is strictly prohibited.

8. Prohibited Activities

The following activities are strictly prohibited on the jaoya9 platform and may result in account cancellation and legal action:

• Creating multiple accounts or having someone else create an account on your behalf.
• Playing using another person's identity or funds.
• Abusing the bonus system, matched betting, or any form of bonus hedging.
• Any attempt at chargebacks or payment fraud.
• Using software, bots, or automated tools to manipulate game outcomes.
• Any form of money laundering or illegal financial activity on the platform.
• Unauthorized access to the platform's technology or security systems.

9. Intellectual Property

All content on the jaoya9 platform, including designs, logos, trademarks, software, text, graphics, and other materials, is intellectual property owned by or licensed to jaoya9.

• Copying, distributing, or reproducing any content from the platform without prior permission is prohibited.
• Game software is the property of the respective game providers and is made available under their specific license terms.
• You may use the platform for personal and non-commercial purposes only.

10. Limitation of Liability

To the fullest extent permitted by applicable law, jaoya9 accepts no liability for the following:

• Loss caused by technical issues, server downtime, or internet connectivity disruptions.
• Loss resulting from unauthorized access to your account where you have yourself breached the security terms.
• Issues caused by faults in third-party services or technology.
• Financial losses from gaming — gaming is an entertainment activity and there is no guarantee of winning.

11. Account Suspension and Closure

jaoya9 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraudulent activity or money laundering.
• Identity verification not completed or false information provided.
• Account remaining inactive for an extended period (12 months or more).
• A self-exclusion request submitted under the Responsible Gaming policy.

You may also request closure of your account at any time via our 24/7 live chat. Please withdraw all valid balances before closing your account.

12. Dispute Resolution

In the event of any dispute or complaint, please follow the steps below:

• Step 1: Contact our 24/7 live chat support. Most issues are resolved immediately.
• Step 2: Submit a written complaint by email. Provide full details along with all relevant information and evidence.
• Resolution Time: We will provide an initial response within 7 business days of receiving a written complaint.

In case of any dispute regarding game results, the server log is the final reference. jaoya9's decision will be considered final, but we are always committed to a fair and transparent resolution.

These terms and conditions take effect from the moment you access or use the jaoya9 platform. By using this platform, you acknowledge that you have fully read and understood these terms and have agreed to comply with them.

If any part of these terms is declared invalid or unenforceable by a court or authority, that part will be severed and all remaining terms will remain fully valid and in effect.

The Bengali version of these terms is the authoritative text and will be considered the final document in case of any ambiguity.