jaoya9 Privacy Policy

1 Introduction

jaoya9 ("we", "our", or "platform") operates an online gaming service for players in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you visit the jaoya9.cam website or use its services, how that information is used, when it may be shared with third parties, and what rights you have regarding your information.

By using our services, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any term of this policy, please refrain from using our platform. This policy is a supplement to our Terms and Conditions and must be read together with that document.

This policy may be updated from time to time. The date of the most recent change will always be noted at the top of this page. If you use our services regularly, you are advised to review this policy occasionally.

2 How We Collect Information

jaoya9 collects your information through various methods outlined below:

a) Direct Collection

• During the account registration and verification process.
• When completing financial transactions such as deposits and withdrawals.
• When contacting our support team via live chat or email.
• When participating in any bonus, promotion, or competition.

b) Automatic Collection

• Through cookies and similar technologies while browsing our website.
• Device and connection information collected automatically from server logs.
• Your gaming activity and session data on our platform.

c) From Third Parties

• From identity verification service providers.
• From payment processing partners such as bKash, Nagad, Rocket, and Upay.
• Through fraud prevention and risk assessment services.

3 Types of Information Collected

We may collect and process the following categories of information:

Personal Identity Information

• Full name, date of birth, and gender.
• National ID number or passport number (for KYC verification).
• Email address and mobile number.
• Current and permanent address.

Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number.
• Transaction history — deposit and withdrawal amounts and timestamps.
• Account balance and bonus balance.

Technical and Usage Information

• IP address, device type, and operating system.
• Browser type and language settings.
• Time spent on the website, pages visited, and gaming session details.
• Login time, logout time, and location information (at country level).

4 Purpose of Using Information

jaoya9 uses your information only for the legitimate purposes listed below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, bonuses, and promotional offers.
• Financial Transactions: To process deposits, withdrawals, and other payments.
• Identity Verification: To prevent fraud and meet KYC requirements.
• Support: To respond to your questions and complaints and resolve issues.
• Platform Improvement: To enhance service quality and improve user experience.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To identify signs of addiction and arrange timely support.
• Marketing: To send relevant offers and updates subject to your consent (you may withdraw consent at any time).
• Legal Obligations: To comply with applicable laws and regulations.

5 Sharing and Disclosure of Information

jaoya9 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances described below:

Service Providers

Limited information may be shared with trusted partners for services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support. These partners operate under strict confidentiality agreements.

Legal Reasons

• To comply with court orders or lawful requests from government authorities.
• To protect the rights, property, or safety of jaoya9 and its users.
• To meet applicable legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may form part of the transferred information. We will notify you before any such change takes place.

6 Cookies and Tracking Technologies

jaoya9 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website — to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor site usage and help improve our services.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the website.

7 Data Security Measures

jaoya9 treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures:

• SSL Encryption: All communication between our platform and your browser is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorised staff may access personal information, and strict training is mandatory for them.
• Security Reviews: Our systems undergo regular security audits.
• Firewall and Monitoring: Our network is monitored 24/7 and suspicious activity is detected immediately.

While we make every effort, it is not possible to guarantee 100% security on the internet. In the event of a data breach, we will notify you and the relevant authorities in a timely manner in accordance with applicable law.

8 Data Retention Period

jaoya9 retains your personal information for as long as it is necessary to fulfil the purpose for which it was collected or as required by legal obligations.

• Active Accounts: Information will be retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period as required by anti-money laundering and KYC regulations.
• Dispute Resolution: If any legal dispute is ongoing, relevant information will be retained until it is resolved.
• Banking Information: Records of financial transactions are retained in accordance with applicable financial laws.

Once the retention period ends, information is securely deleted or anonymised.

9 Your Rights

You have the following rights in relation to your personal information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, readable format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact our support team via live chat or write to the email address mentioned below.

10 Privacy of Minors

jaoya9 services are intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that an underage person has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact our Responsible Gaming section immediately.

11 Third-Party Links and Services

The jaoya9 platform may integrate services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third-party services have their own privacy policies. We are not responsible for their practices.

Payment service providers such as bKash, Nagad, Rocket, and Upay also operate under their own privacy policies. You are advised to read the terms of the relevant service before completing a financial transaction.

12 Policy Changes and Updates

jaoya9 reserves the right to amend this privacy policy at any time. When changes are made:

• The updated version will be published on this page and the date of the most recent change will be noted.
• Registered users will be notified by email or through the platform about any important changes.
• Continued use of the platform after an update will be considered acceptance of the revised policy.

Therefore, it is advised to visit this page regularly to stay informed about the latest version of the policy.

13 Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

We are committed to protecting your privacy and are always ready to resolve any of your concerns. Our support team is available around the clock to serve you in Bengali.